Shipping Policy

📦 Shipping Policy

Thank you for supporting our natural, handcrafted skincare. Each order is prepared with care, and we want your delivery experience to be smooth and transparent. We ship all our products via USPS.

Processing Time

All orders are processed within 2–4 business days. During high‑volume seasons or product restocks, processing may take slightly longer. You will receive an email notification when your order has shipped.

Shipping Rates & Delivery Estimates

Shipping costs are calculated at checkout based on your location and selected shipping method.
Delivery estimates:

• Standard Shipping: 3–7 business days

• International Shipping: 7-21 business days

(Delivery times may vary depending on carrier delays.)

​

Order Tracking

Once your order ships, you will receive a tracking number via email. Please allow 24–48 hours for tracking updates to appear.

Lost or Stolen Packages — One‑Time Courtesy Refund

If your package is marked as delivered but cannot be located, please check with neighbors or your local carrier first.

We understand how stressful this can be, so we offer a one‑time courtesy refund for lost or stolen packages per customer.
To request this refund, please contact us within 7 days of the marked delivery date.

Incorrect or Damaged Orders

If your order arrives damaged or incorrect, please contact us within 48 hours with:

• Your order number

• A photo of the issue

• A brief description

We will issue a replacement or refund.

​

International Shipping
International orders may be subject to customs fees or taxes, which are the responsibility of the customer.