Refund Policy

Refund & Return Policy

Thank you for choosing our natural, handcrafted skincare. Every product is made in small batches with care, intention, and high‑quality ingredients. We want you to feel supported and confident in your purchase, so we offer a clear and fair refund policy.

🧴 Refund Eligibility

We accept refund requests within 14 days of delivery for the following situations:

✔️ Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, we will issue a full refund or replacement.

Please contact us within 48 hours with:

Your order number
A clear photo of the issue
A brief description of what happened

✔️ First‑Time Customer Guarantee

If you’re trying one of our products for the first time and it simply doesn’t work for you, we offer a one‑time refund on that item.

Because our products are personal‑use skincare, we do not require returns. We only ask that you:

Share a brief note about your experience
Confirm that the product has been used gently and safely

✨ Allergy & Sensitivity Policy

We encourage customers to review ingredient lists and perform a patch test before full use. While we cannot guarantee individual skin reactions, you may request a refund within 7 days of receiving your product if irritation occurs.

🚚 Lost or Stolen Packages (One‑Time Courtesy Refund)

If your package is marked as delivered but cannot be located, please check with neighbors or your local carrier.

We understand how frustrating this can be, so we offer a one‑time courtesy refund for lost or stolen packages per customer.

To request this refund, please contact us within 7 days of the marked delivery date.

💳 How Refunds Are Issued

Approved refunds are issued only to the original payment method. Please allow 3–7 business days for processing.

💬 Questions or Concerns

We’re here to help. If you have any questions about your order or our policies, reach out anytime. Your experience matters to us, and we want every interaction with our brand to feel cared for and supported.